AIE - Customer Survey

Thank you in advance for taking the time to fill out this form...
We are giving away an AIE jacket to one survey respondent for the month of March- good luck!

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1. Quality and Delivery
Question 1a Quality: Does the quality of work done meet your expectations?:	[4] The quality always meets our expectations.
	[3] The quality is generally acceptable, but there are times when we are not happy with the quality provided.
	[2] The quality is sometimes acceptable, but mostly does not meet our expectations.
	[1] No, the quality is generally well below our expectations.
Comments:
Question 1b Delivery Times: Does AIE complete the order and deliver their services on or before required?:	[4] Always
	[3] Most of the time
	[2] Sometimes
	[1] Never
Extra Comments:
2. Communication
Question 2a Contactability: How easy is it to contact the required AIE representative?:	[4] We have no problem contacting the required person, and they respond quickly when messages are left for them.
	[3] Generally we are able to contact the person required, but sometimes there are delays in them replying to messages.
	[2] We sometimes have difficulty getting hold of the right person when we need them.
	[1] Very difficult. The phones take too long to be answered, and messages are often not replied to.
Comments: Please suggest how to improve our contactability:
Question 2b After hours support: Are you able to contact AIE after normal business hours?:	[4] We have no problem getting hold of them for after hours support.
	[3] Normally we have no problem contacting them after hours, but now and then this takes longer than we would like for them to respond to our call.
	[2] Sometimes we have difficulty contacting a representative after hours.
	[1] No, we often are not able to contact them after hours.
Comments: Please make suggestions on how to improve our after hours support:
Question 2c Reporting: Do you get enough information on work progress and job costs?:	[4] The information is excellent.
	[3] The information received is normally all we need, but sometimes we have to seek clarification.
	[2] The information received could be improved.
	[1] No. We get no information at all.
Comments: Please detail the type of information required:
3. Capabilities
Question 3 Capabilities: Does AIE have the required capabilities to meet all of your needs in their area of business?:	[4] They have excellent capabilities and are able to supply all our needs in their area of business.
	[3] We very rarely have to engage the services of other suppliers
	[2] Generally adequate, but sometimes we have to contact alternative suppliers.
	[1] No, we often have to seek alternative suppliers.
Comments: Please list where their capabilities need to be improved:
4. Health and Safety
Question 4 Safety: How well does AIE follow your health and safety policies and procedures?:	[4] They do follow our health and safety policies and procedures very closely and has an excellent safety record
	[3] Health and safety is a reasonably high priority, but they do not adhere strictly to our requirements
	[2] They do show some consideration for health and safety, but their accident/incident rates are too high
	[1] Health and safety is not of a concern to AIE
Additional Comments:
5. Additional Services
Question 5 Additional Services: Are there additional services you would like AIE to offer?:
6. General Comments
Your Comments:
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