| First Name: |
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| Last Name: |
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| Business: |
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| Email *: |
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| Question 1a Quality: Does the quality of work done meet your expectations?: |
[4] The quality always meets our expectations. |
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[3] The quality is generally acceptable, but there are times when we are not happy with the quality provided. |
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[2] The quality is sometimes acceptable, but mostly does not meet our expectations. |
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[1] No, the quality is generally well below our expectations. |
| Comments: |
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| Question 1b Delivery Times: Does AIE complete the order and deliver their services on or before required?: |
[4] Always |
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[3] Most of the time |
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[2] Sometimes |
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[1] Never |
| Extra Comments: |
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| Question 2a Contactability: How easy is it to contact the required AIE representative?: |
[4] We have no problem contacting the required person, and they respond quickly when messages are left for them. |
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[3] Generally we are able to contact the person required, but sometimes there are delays in them replying to messages. |
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[2] We sometimes have difficulty getting hold of the right person when we need them. |
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[1] Very difficult. The phones take too long to be answered, and messages are often not replied to. |
| Comments: Please suggest how to improve our contactability: |
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| Question 2b After hours support: Are you able to contact AIE after normal business hours?: |
[4] We have no problem getting hold of them for after hours support. |
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[3] Normally we have no problem contacting them after hours, but now and then this takes longer than we would like for them to respond to our call. |
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[2] Sometimes we have difficulty contacting a representative after hours. |
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[1] No, we often are not able to contact them after hours. |
| Comments: Please make suggestions on how to improve our after hours support: |
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| Question 2c Reporting: Do you get enough information on work progress and job costs?: |
[4] The information is excellent. |
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[3] The information received is normally all we need, but sometimes we have to seek clarification. |
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[2] The information received could be improved. |
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[1] No. We get no information at all. |
| Comments: Please detail the type of information required: |
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| Question 3 Capabilities: Does AIE have the required capabilities to meet all of your needs in their area of business?: |
[4] They have excellent capabilities and are able to supply all our needs in their area of business. |
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[3] We very rarely have to engage the services of other suppliers |
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[2] Generally adequate, but sometimes we have to contact alternative suppliers. |
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[1] No, we often have to seek alternative suppliers. |
| Comments: Please list where their capabilities need to be improved: |
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| Question 4 Safety: How well does AIE follow your health and safety policies and procedures?: |
[4] They do follow our health and safety policies and procedures very closely and has an excellent safety record |
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[3] Health and safety is a reasonably high priority, but they do not adhere strictly to our requirements |
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[2] They do show some consideration for health and safety, but their accident/incident rates are too high |
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[1] Health and safety is not of a concern to AIE |
| Additional Comments: |
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| Question 5 Additional Services: Are there additional services you would like AIE to offer?: |
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| Your Comments: |
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